I only wish I could give a zero rating. I ordered a specialty color of dupli-color paint from these guys back in September. The nice man behind the counter (who no longer works there, of course) told me they would call us when it arrived. We never received a phone call or the paint. After numerous calls to check the status of our order and promises to call us with an update, we still haven't received our paint or a phone call. My husband went in the store about an hour ago to get our money back only to be treated like a criminal. Rob, the general manager, apparently, basically called my husband a liar. He told my husband that he didn't know if we came and got it because he didn't have a receipt (which we were assured they had record of at the original purchase, just in case we forgot to bring ours). All of this was in front of our 7 year old son, who thankfully remembered the guys name and every word he said. Don't bother stopping here, there are plenty of other auto supply stores in the area that will appreciate your business. Silly us for asking the general manager to do his job and go slightly above and beyond to help us figure out what's going on. No one deserves to be treated like that. Maybe he will get my $200.00 worth of paint in his stocking. I will be spending the next hour looking for my receipt that I didn't know I needed.
Reasonable prices and very knowledgeable staff!
Extremely knowledgeable team! Smooth as silk advice available even for the most seasoned DIY tech.
Friendly but gave me the wrong part
As an employee I can say the service is great
Advance Auto Parts is a US Car Repair based in Lebanon, Indiana. Advance Auto Parts is located at 1620 N Lebanon St, Lebanon, IN 46052, USA.
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