$60 fee plus $100 an hour just to come out and look at a system...forget that! If it's already $100 an hour what's the "service call fee" for? They may or may not do great work, but I guess I'm not going to find out.
HORRIBLE!!! I have never in my life written a bad review for a company, but I feel compelled. They charged me twice for a trip charge even though they couldn't diagnose the problem and never fixed anything. Terrible customer service. Derek, the owner would not return a phone call, and Christine, the scheduler, is very rude and unprofessional. Look elsewhere...Jim Russell Plumbing has TERRIBLE customer service.
I have been using Jim Russell Plumbing for my plumbing, heating and air conditioning since I moved to Indiana in 2000. You pay fair market prices for their services but you receive above average workmanship. Every assignment they have ever done for me (water heater, air conditioner, garbage disposal, backup sump pump, plumbing repair, etc.) has been a top quality job. I highly recommend this company.
They quoted $80/hr and then charged $180 for 45 minutes of work. They did fix the plumbing issue though.
Jim Russell plumbing was great. They saved me almost $1,000 compared to Mr. Plumber. Same work, same warranty, professional staff and high quality. If you live in the Zionsville area there is no better plumbing company to call. I will use them every time.
Jim Russell Plumbing Heating And Air Conditioning is a US Plumber based in Lebanon, Indiana. Jim Russell Plumbing Heating And Air Conditioning is located at 1301 W South St, Lebanon, IN 46052, USA.
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